1. Where is New World Saigon Hotel located?

The hotel is located at 76 Lê Lai, Phường Bến Thành, Quận 1, Ho Chi Minh City, Vietnam, 700000. It’s in the heart of District 1, just steps from Ben Thanh Market and major shopping, dining, and business districts.

2. How far is the hotel from Tan Son Nhat International Airport?

Approximately 7 km (about 20–30 minutes by car), depending on traffic. The hotel offers airport transfer services upon request.

3. Does the hotel offer airport transfers?

Yes, airport pickup and drop-off services are available for an additional fee. Guests can arrange this in advance through the reservations team or concierge.

4. What are the check-in and check-out times?

• Check-in: 2:00 PM (14:00)
• Check-out: 12:00 PM (noon)
  Early check-in and late check-out are subject to availability and may incur a charge.

5. What room types are available?

The hotel offers several room categories, including:

• Premier Twin Room
• Deluxe King Room
• Executive Suite
• Grand Suite
• Connecting rooms are available for families or groups.

6. Does the Executive Suite have a balcony?

Yes, the Executive Suite features a private balcony with floor-to-ceiling windows, offering panoramic city views—perfect for enjoying morning coffee or evening relaxation.

7. Are there non-smoking rooms?

Yes, all guest rooms are non-smoking. Smoking is permitted only in designated outdoor areas.

8. Is breakfast included in the room rate?

Breakfast inclusion depends on the rate booked. Guests staying in Executive Suites and higher categories receive complimentary access to the Executive Lounge, which includes daily breakfast, afternoon tea, and evening cocktails.

9. What restaurants and bars are in the hotel?

• Dynasty Restaurant: Award-winning Cantonese cuisine and dim sum
• Café Cardinal: All-day international buffet with live cooking stations
• Lobby Lounge: Elegant spot for coffee, tea, cocktails, and light snacks
• Aurora Spa & Fitness Bar (refreshments available)

10. Is there a swimming pool?

Yes, the hotel features a beautiful outdoor swimming pool on the upper floors, surrounded by sun loungers and greenery—ideal for relaxation amidst the city buzz.

11. Does the hotel have a spa and fitness center?

Yes, guests can enjoy:

• Aurora Spa: Offers traditional Vietnamese massages, aromatherapy, facials, and body treatments
• 24-hour Fitness Center: Fully equipped with modern cardio and strength-training equipment

12. Is Wi-Fi available? Is it free?

Yes, complimentary high-speed Wi-Fi is available in all guest rooms and public areas, including the Executive Lounge and meeting spaces.

13. Can I add an extra bed to my room?

Yes, extra beds are available upon request for most room types, including the Executive Suite, for an additional fee. Please note that cribs are not available.

14. Are children allowed to stay?

Yes, children of all ages are welcome. Extra bed charges may apply for children using existing or additional beds. Please inform the hotel of the number of guests when booking.

15. What is the Executive Lounge? Who can access it?

The Executive Lounge is an exclusive space on the executive floor offering:

• Complimentary breakfast, all-day beverages, afternoon tea, and evening cocktails
• Private check-in and check-out
• Workstations and quiet lounging areas
  Access is included with stays in Executive Suites and above.

16. Are there meeting and event facilities?

Yes, the hotel has over 1,800 sqm of flexible event space, including a grand ballroom and multiple conference rooms. It’s a popular choice for weddings, corporate events, and social gatherings, supported by professional banquet and AV services.

17. Is there parking available?

Yes, the hotel offers valet parking for guests and visitors. Availability may be limited during peak hours.

18. What is the cancellation policy?

Cancellation policies vary by rate. Flexible rates typically allow free cancellation up to 24–48 hours before arrival. Non-refundable rates may require full prepayment and are not cancellable.

19. Can I request a room with a city view?

Yes, city views are standard for most rooms, including the Executive Suite, which offers stunning panoramic views of Ho Chi Minh City through floor-to-ceiling windows.

20. How can I contact the hotel directly?

• Phone: +84 28 3822 8888
• Website: https://newworldsaigonhotel.com
• Address: 76 Lê Lai, Phường Bến Thành, Quận 1, Hồ Chí Minh 700000